Refunds and cancellation

Moving or cancelling a booking

• 7 days' notice or more: move or cancel free, and you get all your money back.
• From 7 days to 72 hours before: we keep the deposit, or you move once, free.
• Inside 72 hours, or if you don't come: no refund.
• Groups of 5 or 6, and team days: 14 days instead of 7.
• Pool hire: move or cancel free up to 72 hours before.

A booking for a set date has no 14-day cooling-off period, so these rules are what apply. A week out we can usually fill your time; inside 72 hours we rarely can.

If you're unwell

Tell us before you come and we'll move your booking once, free.

If we have to cancel

If we cancel, because of illness or a fault at the pool, you choose a new date or all your money back.

Treatments

If a treatment isn't safe for you on the day, we'll offer another or refund it.

Vouchers from us

• Bought online or by phone: cancel within 14 days for a full refund, as long as it hasn't been used.
• After that, a voucher can't be refunded or exchanged for cash, but you can give it to someone else.

Wowcher vouchers

Wowcher handles refunds on vouchers bought from Wowcher, under its own terms. Ask Wowcher first.

How refunds are paid

To the card or account you paid with, within 14 days of agreeing the refund.