Terms

Who we are

The White House Estate is a private spa at a family house in Little Laver, Essex.

Booking

• You ask for a time with the booking form, by phone or by email. Your booking is confirmed when we reply to say so and you've paid.
• You pay half when you book, and the rest 7 days before. Booking inside 7 days, you pay in full.
• Pool hire is paid in full when you book.
• Prices are for the booking, not per head, and include any VAT.

Your time

• Your time starts and ends at the times we confirm. If you arrive late, it still ends on time.
• Treatments happen inside your time. If they fill it, add an hour.

Who can come

• Spa bookings take up to 6 guests, aged 5 and over. Pool hire takes up to 10, of any age, with an adult.
• The adult who books is responsible for everyone in their group, at the pool and in the house. There's no lifeguard.
• Children are always with their adult. No waxing, tinting or gel under 16.

Treatments and health

• Before a treatment we ask a few health questions. If a treatment isn't safe for you that day, we'll offer another or refund it.
• If you have an infection, please don't swim. Tell us before you come and we'll move your booking once, free.

The house rules

Please keep to the house and pool rules on the Visit page. We can end a booking early if someone puts themselves or others at risk.

Moving or cancelling

The notice you give decides what happens to your money. It's all in refunds and cancellation.

Vouchers

• Our vouchers are valid for 12 months. Ask before one runs out and we'll add 3 months, once, free.
• A voucher can't be exchanged for cash, except that you can cancel one bought online or by phone within 14 days.
• Wowcher vouchers follow Wowcher's terms as well as ours. Book with the code on yours.

What we're responsible for

• We don't limit our responsibility for death or injury caused by our negligence, or for anything the law says we can't.
• We're not responsible for losses we couldn't have foreseen, or for valuables you bring. Please leave them at home.

If something isn't right

Tell us on the day if you can, or by email after, and we'll try to put it right.

The small print

We may update these terms. The terms on the day you book apply to your booking. They're under the law of England and Wales.